FAQ

SHIPPING

Where are you located?

We are located in Newnan, Georgia which is about 20-minutes south (down I-85) of Atlanta.

Can I pick up locally?

Yes!  Local pickup is available, please email us at sales@justpeachyflowers.com with your order number and we can arrange a pickup time.

When do you ship?

We will ship in late March and April depending on weather conditions.

Where do you ship?

Shipping is available to the United States only at this time.

What shipping options are available?

We offer UPS Ground, USPS Priority Mail and UPS 2-day air.  UPS 2-day shipping is 2 days in transit, tubers will still ship according to the date you select at checkout.  2-day shipping eliminates a lot of transit time that depending on your region could help ensure your items arrive without issues associated with shipping (cold weather, shipping delays, etc).

Will you combine shipping for multiple orders?

One of the many things that separates our farm is that we will combine shipping at no extra charge (shipping charges for the 2nd, 3rd, 4th order will show as free during checkout as long as you use the same email and shipping address at checkout).

What if my shipping address changes prior to shipping or I need to change my shipping address?

Not a problem at all, we are easy to work with.  Simply email us with your order number and the new shipping address and we will ensure your order ends up at the correct location.

What happens if I didn't select a ship date or need to change my ship date?

As part of the ordering process you should have selected a date you would like your tubers to ship.  If you did not do this, please email us at sales@justpeachyflowers.com and we will gladly work with you to add or change a ship date to your order.  We will be looking for orders that do not have a ship date and will also reach out to you proactively, so please watch your inbox after ordering if this applies to you.

OUR PRODUCTS

What happens if I don't see eyes on my tubers?

Eyes on tubers can be difficult to spot and may recede when they are dormant.  Our tubers will arrive viable with a neck and piece of crown and were divided when eyes were visible.  We will attempt to ship tubers after they have woken up this year so that eyes are visible, or sprouts are present.

What guarantee do you offer?

We guarantee that your tuber will bloom true to variety.  Mistakes do happen (tubers take a long route between planting, identification, harvesting, diving, and storage).  We understand your frustration in these situations!  Even the largest and most respected farms have accidently sent mislabeled tubers (we have been on the receiving end of this!).  In the event a mistake happens and it does not bloom true to form, please reach out to us - we will issue a credit either good for a replacement or a tuber of similar value next fall.  Please inspect your tubers within 48 hours of arrival to ensure that no damage has occurred to them during shipping.  Once your tubers arrive, you are responsible for proper storage, planting, and growing - we do not replace tubers lost to storage difficulties or planting conditions (rot in wet soil, etc).  In the extremely rare event that a tuber is blind and does not grow we will work with you to remedy the situation (we may ask for pictures in these situations).

What is the smallest tuber you will sell (long and skinny, short and fat, etc)?  

As you may know tubers come in all sizes and the size of the tuber is unrelated to how well it will perform once planted, however, we understand that you expect a certain standard when you order.  Tubers come in all shapes and sizes and all of them have the essential biological material to grow a beautiful dahlia.  The smallest tuber size that you can expect will compare to roughly a AA battery.  We save smaller ones for ourselves and they still grow into huge plants by summertime!  We do not give refunds or accept complaints for tuber appearance.  

What should I do after receiving - how do I store, when do I plant?

Once you receive your tuber, store it in a cool or cold location (ideally no warmer than 60-degrees but do not let it freeze as this will ruin the tuber!).  The ideal humidity for dahlia tuber storage is usually between 75-85%...too little and the tuber will dry out, too much and the tuber may mold.  The American Dahlia Society has an excellent reference for tuber storage (https://www.dahlia.org/docsinfo/articles/digging-dividing-and-storing-tubers/).

Once your region has gone through its last frost you can plant it in the ground or a grow bag.  Do not water your planted tubers deeply until you see growth break through the soil - a tuber must develop roots first to take up water and will rot if over-watered.  Once again, we recommend the American Dahlia Society’s excellent guide (https://dahlia.org/wp-content/uploads/2018/02/Planting-and-Staking.pdf) for new dahlia growers.

How will I receive my tubers?

Tubers will be wrapped in plastic wrap to ensure humidity levels are stable with sufficient packing protection to ensure the tubers do not “rattle around in the box” during shipment.

What kind of hygiene do you practice on your farm?

We sanitize tools between cultivars using a bleach solution as well as between individual clumps when dividing tubers.  All plants and tubers are inspected for any visible signs of disease and any affected plants are culled and destroyed during the growing season.  We are licensed by the Georgia Department of Agriculture and subject to inspection to ensure our plants are free of disease and pests.

What is your policy on virus?

We cull plants which show obvious viral symptoms, but we do not actively test for virus.  Many dahlias carry virus without expressing outward signs of it, and most will grow to bloom wonderfully and be beautiful plants.  We do not give refunds for virus under any circumstances, as virus can be transmitted with the bite of an insect, or spread by other plants in the environment, not just dahlias.  If you need 100% virus free tubers, we encourage you to look for other suppliers.

What is your policy on gall?

We inspect each tuber as we divide for signs of crown or leafy gall, but sometimes these issues only become apparent once the tubers completely wake up and start growing.  Please reach out to us immediately if you suspect issues with your tubers.  Once you have planted the tubers in  your own soil, we do not provide refunds for gall - it can live in the soil and be transmitted by plants other than dahlias, and these situations are out of our control.  

SHOPPING EXPERIENCE

What sets you apart from other dahlia farmers?

There are a number of things that we feel make us unique:

First and foremost, we offer a huge variety of different dahlias to our customers.  We grow smaller amounts of a wide selection of tubers at many price points to cater to different dahlia fans!

Second, we are one of the few farms in the Southeastern US.  We have grown varieties that have made it through our southern heat and humidity and proven that dahlias indeed can thrive in these conditions (we suggest morning sun/afternoon shade and LOTS of water for those in hot climates!).  Some dahlia fanatics suggest that tubers grown in a warm climate will be more acclimated to the challenges that accompany hot summers.

Finally, we take great pride in what we do.  We love dahlias and grow only dahlias! Our FAQ is not littered with excessive “don’ts” and “won’ts” and we truly want our customers to have a great experience during the growing season.  Our staff works incredibly hard to ensure plant quality which extends to tuber health.  We are very excited when we get to engage with customers and talk about what (and how)  we are growing and it is our belief that passion comes through in the overall experience for you as a customer.

When is the pre-sale?

Our initial dahlia presale will be on January 17th at 2pm EST.

When will inventory be replenished - will you have a second sale?

Only a portion of our inventory will be available during the January sale.  We will offer restock sales throughout the winter and early spring - please sign up for our email list to be notified about our other sales.

Are there limits on what I can purchase?

A few select varieties may have quantity limits so that we can ensure all customers have a chance to obtain the most desired and difficult-to-find varieties.

Can I view inventory before the sale?

All varieties will be available for viewing from now until 1-hour prior to the pre-sale. This allows you to create a Wishlist and get a better idea of what you might want to purchase for when the pre-sale goes live.  We will continue to add to our variety list as we verify our stock.

How does my Wishlist work?

It is recommended that you create an account first, then once logged in navigate to the product you are interested in purchasing, click 'Add to Wishlist' and you are done!  Your Wishlist will be viewable by clicking the heart on the far right of the page.  

Are items reserved once I add them to my cart?

Items in cart are unfortunately not reserved until checkout is complete.  This is a function of our e-commerce platform so please anticipate accordingly as some varieties may sell out very quickly!  We recommend purchasing those must-haves first and then coming back for more leisurely shopping since we offer free combined shipping.

 

What is your response time for answering questions?

We pride ourselves on our customer service and strive to answer all questions within 48 hours (or on Mondays following weekends).  Email and Facebook Messenger are the easiest ways to get in touch with us.